BTR schemes are not a collection of single lets. We mobilise per building: we know every appliance in it before we start, we stock the vans for it, and residents book through a platform your on-site team controls.
Once your building is coming out of warranty, the developer's repair cover ends — and that is when appliance issues start landing on your desk. We mobilise before that handover, so the transition from builder to building is invisible to your team and your residents.
We record the makes and models across the development because that is what tells us which parts to hold on site and which skills to send. The register is kept live as appliances are repaired, swapped or upgraded.
We model the parts your building is most likely to need from its actual appliance mix, then load those components onto the vans that serve your site. As the building ages and fault trends shift, the profile is updated so engineers arrive with the right part and fewer visits are needed.
Your team books directly against live engineer availability, arranging concierge, fob or key-safe access in the same step. Alternatively, pass us the resident's details and we handle the appointment directly, with status visible to your on-site team from booking to completion.
For operators running multiple schemes, we agree response and completion targets up front, provide repair-or-replace recommendations with cost evidence, and deliver consolidated reporting across every building under transparent, pre-agreed pricing.
Our team walks the building and records every appliance into your register.
We model the likely failure set for your appliance mix and load the vans accordingly.
Concierge process, access routes and platform logins configured for your on-site team.
Bookings flow through the platform with reporting against your agreed SLAs.
